Brucewoods.ca Refund Policy
Thank you for shopping at Brucewoods.ca!
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your handmade wooden product, we offer a hassle-free return and refund policy.
Returns
- You have 90 days from the date of purchase to initiate a return.
- To be eligible for a return, your item must be in a reasonably used condition, cleaned, and cared for properly. This means avoiding exposure to dishwashers, microwaves, or other harsh conditions.
- We only accept returns for items damaged due to natural occurrences such as warping, cracking, or splitting caused by the wood’s natural properties.
- We will cover the cost of return shipping.
Refunds and Exchanges
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, you can choose to receive a refund to your original payment method or store credit. We also offer exchanges for items of equal or lesser value.
- Refunds may take several days to process, depending on your payment provider.
Items Not Eligible for Return
- Items that have not been cleaned or caredfor properly, including those exposed to dishwashers, microwaves, or other damaging conditions.
Contact Us
If you have any questions regarding our refund policy, please don’t hesitate to contact us:
- Email: brucewoods.ca@gmail.com
- Phone: +1 250-877-2708
Thank you for choosing Brucewoods.ca for your unique, handcrafted wooden treasures.